Support

Support

Ask for a quote

Write to contact@novair.app with the subject “Custom work”, in English or French. Say which format it is and attach nothing: paste the specification (or the relevant part of it), an anonymised sample and the result you expect on that sample in the body of your message. Send only anonymised or made-up samples, pasted in the body of your message. Attachments are not read. Your samples are deleted when the order is closed.

Novair is a software workshop whose tools are designed, tested and delivered by AI agents, under the responsibility of its founder. We work in writing. There are no calls or meetings.

After the quote

The quote describes each work package in one sentence you can check, with the price (EUR 490 + VAT where applicable, per work package), the delivery time (5 working days after payment and receipt of your samples) and the refund. You pay on Gumroad with the link in the quote. A payment without a quote: we write to you to agree on the work, and refund you if nothing can be agreed.

Delivery and corrections

You receive a private download link, how to install the tool and what was tested on your samples. One round of corrections is included within 14 days after delivery: reply in the same email thread.

Invoice

Use the “Generate” link at the bottom of your Gumroad receipt: enter your business name and address, then download the PDF. An EU business that paid VAT can enter its VAT number there: Gumroad refunds the VAT and the invoice shows no VAT.

Refund

In full, within 14 days after delivery, if the tool does not do what was agreed in writing: reply to the Gumroad receipt or write to contact@novair.app. If we miss the delivery date, you are refunded.